FAQ

You can email your artwork to info@rehansuniforms.com, it is preferred that the artwork be in one of the following formats: .jpg .png .pdf .svg .ai .dst (for embroidery) All customers will receive an email with a photo proof of their logo for approval, free of charge. By emailing your artwork, you are confirming that you have permission to use it. We reserve the right to reject any logo for reproduction.

We have several customers that have multiple logos, they use them on different items, and it keeps their brand fresh. If you want embroidery with a new logo, there will be an initial digitizing fee for each new logo, but as said before it is kept on file for future use.

It really comes down to the brand, some brands that we offer must be decorated. Call or email us at info@rehansuniforms.com for more information.

We offer the following services: Embroidery Direct-To-Garment Transfers HTV Vinyl

Yes, yes you can. Shirts, hats, blankets, towels, robes, tree skirts, pillowcases and so many more items can be decorated. If you have something in mind, give us a call or stop in and we will be able to help you find the right option and look you would like.

We do not a charge a minimum order fee, but the more items ordered the more you save.

If an item is out of stock or the item has been discontinued, we call the customer to let them know before placing the order. We will make every attempt to find out the availability date. There are still some delays in the supply chain and we understand it can be frustrating. Sometimes styles or colors will be discontinued and are no longer available, there are times when we are unaware of items being discontinued. When possible, please have a second color choice picked out. We will do our very best to find an alternative

Typically orders take 7-10 days from start to finish. Please note: Some items may be on back order, which will add to the overall time of the order, we will contact you to let you know the item is on back order and the approximate date we will receive the item(s).

We are more than happy to order samples for you, but they must be returned to us. If you would like to keep the sample or the sample is not returned, the item will be billed to you. If you have additional questions about ordering samples, please contact us, we are more than happy to assist you with finding the right items for you and/or your company.

We want you to be happy with your order from us. You may change or cancel your order before we start the decoration process, once an item has been decorated, we are unable to cancel or change an order. If a change needs to be made, such as adding or removing items from your order or a change in artwork, please contact us as soon as possible and we will do what we can to assist you. Charges may apply to changes in quantities and/or artwork.

Yes, we can do rush orders and we understand that sometimes things come up that are last minute. Stop in or give us a call, mornings are best for this since that is when we plan our days. Our decorators are amazing and super humans, but many times we have large orders that we are trying to complete for other customers, we will make every effort to help you complete your project, if we are not able to meet your deadline, we will let you know right away even before we start anything. If you need us to order the apparel for you, please note that it can take 3 days or longer depending on the supplier and if the item is in stock. If you need a logo embroidered, there is a digitizing fee associated with that, but if it is basic name or icon, we can do that, most of the time.

For embroidery, we must have your logo digitized to get the thread count, it is a one-time fee and will be kept on file and can be used for future orders. Pricing for embroidery is based on the number of stitches in the artwork design. For Direct-To-Garment (DTG), prices are based on the number of items, size of artwork, and if the garment is white or other colors including black. For all color garments, a white under base is used under the final print to give the most vibrant colors possible to the artwork being applied. For all transfers except for vinyl, prices are based on the type of transfer and the number of transfer sheets ordered. The more transfers ordered the more you save. For vinyl transfers, we typically cut these in house, we charge by square inch. Pricing is subject to change without notice.

We accept all major credit cards, cash and checks (with approval) We also accept purchase orders from approved customers. We also accept terms from approved customers.

We typically use UPS for our shipping, if you have your own UPS account and want to use it instead of paying for shipping, please contact us. There are unusual circumstances at times where we will use USPS Priority Mail, usually for customers that are in a UPS Extended Region.

Decorated items are non-returnable unless they are damaged or an error in the decoration. Medical scrubs are returnable for 30-days after purchase, but they must still have the tags attached. Other items, such as workwear, are returnable for 30-days after purchase.